24 X 7 Central Helpline Number (033) 6680 0000

Patient Care and Services

Patient and Family Rights

Patient Information

Providing complete patient-information that enables you to make informed decisions

Access to Treatment: Care of Patient

  • AMRI respects and supports the patient’s right to impartial access to treatment and services that are offered at the hospital and that are consistent with relevant laws and regulations and medically indicated, regardless of race, creed, sex, nationality, religion, age, disability, diagnosis or source of payment.
  • Patients at higher than normal risk will be identified. Children under 18 years of age, geriatric patients with mental or physical disability, mentally unsound patients, comatose patients etc. who are identified as vulnerable patients will be given additional care.
  • Receive life-saving treatment without delay regardless of his/her economic status or source of payment. Should it not be an emergency and the hospital cannot accommodate him/her, he/she has the right of safe transfer to a facility that agrees to receive and treat him/her.
  • Right to choose his/her own consulting physician.
  • Right to receive considerate and respectful care, provided in a safe environment, free from all forms of abuse or harassment
  • Easy access to the in charge doctor/sister and has a right to get detailed explanation about the medical problem, diagnosis and prognosis in the language the patient/relative understands.
  • Receive appropriate assessment and effective management of pain pertinent to his/her medical condition
  • Get timely medication and the consultant/primary physician should visit him regularly as per the scheduled time.
  • AMRI Hospital, Salt Lake will support and encourage the patient and their family to participate and involve them in the development, decision-making and implementation of his/her medical care.
  • Patient has a right to receive adequate information related to their medical treatment, investigations, and procedures to be carried out.

Right to Information

Patients are kept informed about:

  • Medical Counselling by the Consultant about the deceased per se.
  • The cost of treatment through proper financial counselling. The patient has a right to examine and receive an explanation of his/her interim and final bill regardless of the source of payment.
  • The physician who is treating him/her.
  • Plan of care and diagnosis and disease condition.
  • Medication and safe medication usage.
  • Outcomes of care including unanticipated outcomes of care and complications.
  • The risks of discontinuing treatment when patients decide to discontinue care.
  • Expected date of discharge and discharge instructions.
  • Their rights and responsibilities in the hospital.
  • Right to be informed beforehand about occurrence of any unpredictable life threatening event or untoward situation.
  • Right to know which hospital rules and policies apply to his/her conduct while a patient.
  • Right to adequate information related to any procedures/ anaesthesia; its risks, benefits, alternatives and potential complications.  After adequate information is received, the patient/legal authorized representative gives an informed consent.

Freedom from Abuse and Physical Assault

  • Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation from staff, visitors, students, volunteers, other patients or family members.
  • Special measures will be adopted to ensure safety and security of vulnerable patients such as the elderly and young patients.


  • Confidentiality will be honoured within the limits of the law. This includes the patient's location, identity, and medical records and applies to the sharing of information with outside sources.
  • The patient himself has access to information contained in his/her medical files and can ask for copies of the same by applying to the Medical Superintendent.


  • Personal, visual and auditory privacy will be honoured to the extent reasonable. Examination of all female patients by a male doctor or nurse can only be conducted in the presence of another female attendant. This is applicable in any area of the hospital (Diagnostic services area, outpatient consultation, ambulatory, casualty area, operation theatres, intensive care units, inpatient areas).
  • All physical examination will take place with adequate precautions to maintain the dignity and privacy of the patient. All sensitive information is shared with patient and/or family members inside the discussion room, to ensure auditory privacy.

Freedom of Choice/ Self Determination

  • The patient has the right to change his physician or take a second opinion from another physician or change hospitals if he wishes to do so.
  • Leave the hospital even against the advice of his/her physician.
  • Refuse the suggested treatment, care or services according to the laws of the land, after being informed about the consequences of such a decision.
  • To notify the nurse if you would like to limit those persons who visit you and to expect your personal privacy to be respected to the fullest extent

Psychosocial, Cultural, and Spiritual Values       

  • Patients have all the rights to express spiritual and cultural beliefs provided they do not interfere with others or hospital operations. These psychological, cultural and spiritual values will be considered in the care of the patient.
  • Our hospital will also provide access and facilitation of services of the religious nature for the patient, should he/she want it.

Find and Book Appointments with Doctors