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Patient Care and Services

Rights and Responsibilities

Patient Information

Providing complete patient-information that enables you to make informed decisions

At AMRI Hospital, we respect the personal needs and values of each patient. We consider our patients to be partners. Our expectation is that the observance of Patients' Rights will support mutual cooperation and greater satisfaction for patients and hospital staff.

As a Patient you have the RIGHT:

  • To know the name, identity, and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
  • To receive complete and updated information concerning your diagnosis, treatment and prognosis in a language that you can understand.
  • To have access to all information contained in your medical record through your primary consultant.
  • To an explanation in a language you can understand of any proposed procedure, drug or treatment; the possible benefits; side effects, risks or known drawbacks if any; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
  • To personal privacy; Care discussion, consultation, examination and treatment will be treated confidentially.
  • To expect that all communications and records related to your care will be treated confidentially.
  • To assistance in obtaining consultation with another physician regarding your care; this consultation may result in additional cost to you or your family.
  • To request consultation with the Hospital Ethics Committee regarding ethical issues involved in your care.
  • To be transferred to another facility at your request or when medically appropriate and legally permissible; you have a right to be given a complete explanation concerning the need for/and alternatives to such a transfer. The facility to which you will be transferred must first accept you as a patient.
  • To know if your care involves research or experimental methods of treatment; you have the right to consent or refuse to participate.
  • To voice complaints regarding your care, to have those complaints reviewed, and, when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
  • To examine your bill and receive an explanation of the charges.
  • To be informed of any hospital policies, procedures, rules or regulations applicable to your care.

As a Patient, your RESPONSIBILITIES are:

  • To provide all personal and family health information needed to provide you with appropriate care; this includes reporting if you are in pain, or require pain relief.
  • To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
  • To ask questions to your physician or other care providers, when you do not understand any information or instructions.
  • To inform your physician or other care provider, if you desire a transfer of care to another physician, caregiver, or facility.
  • To be considerate of others receiving and providing care.
  • To observe facility policies and procedures, including those regarding smoking, noise, and number of visitors.
  • To accept financial responsibility for health care services and settle bills promptly.

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